Migrations Officer for Reception Unit 2 in Västerås

At the Swedish Migration Agency, we are working on one of the major societal issues of our time – migration. We are approximately 6,000 people here, and we have an unusually important job!

With us, you will work on current societal issues influenced by what is happening in our surroundings. Issues that matter and engage. We offer a dynamic environment characterized by meeting people and continuous learning.

What does a migration officer do?

As a migration officer, you will handle, investigate, decide, and propose decisions in various types of cases. The decisions have legal effects for individuals and affect their rights to benefits, rights, and obligations. Additionally, you will work with administration where you manage files and documents that have been received or created in a case. In your role, you will meet and have conversations with individuals who have cases at the Swedish Migration Agency and other stakeholders. The conversations may involve notifying about decisions or informing about the processes of the Migration Agency as well as guiding and providing service. You will identify and address any special needs of individuals, and where applicable, hold conversations with adults and children in vulnerable situations.

Who are you?

We are looking for someone with good collaboration skills, who is attentive and resolves conflicts constructively. You communicate clearly and ensure that messages are conveyed and that expectations are clear for all parties involved. Furthermore, you are structured and can independently plan and organize your work effectively towards set goals and deadlines. You are flexible and can easily adapt and change your perspective and approach when circumstances change.

In our work as civil servants, high demands are also placed on judgment and a high level of security and confidentiality awareness.

Qualifications

• A university degree of at least 120 credits with a legal, social science, or behavioral science focus, or other education combined with relevant experience for the role
• Knowledge of administrative law matters
• Experience in roles requiring good service and professional interaction
• Good communication skills and proficiency in spoken and written Swedish and English
• Good knowledge of the Office suite

It is advantageous if you have

• Current experience in administrative law matters
• Experience in case handling
• Experience in handling return cases
• Experience in meeting and conversing with individuals in vulnerable situations

Information

Employment type: Permanent with an initial probationary period
Working hours: Office hours
Location: Västerås
Start date: According to agreement
Employee benefits: Read about our employee benefits here (https://www.migrationsverket.se/Om-Migrationsverket/Jobba-hos-oss/Vart-uppdrag-och-arbete.html).

Application

Welcome with your application documents by 20260204. We accept your application via our recruitment system.

About the recruitment process

For us, it is important that all competencies in the labor market are utilized. Therefore, we welcome all applicants and strive for a balanced gender distribution and diversity. As a government agency, we recruit based on merit and skill. You can read more about what this means at this link (https://www.arbetsgivarverket.se/jobba-statligt/fragor-och-svar/Hur-ser-rekryteringsprocessen-ut-for-statliga-jobb/).

We use selection questions during the application process. Please answer them as thoroughly as possible, as your responses are significant for whether you are qualified to proceed in the recruitment process. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. During a potential interview, you may also be asked questions related to security.

If you wish to contact union representatives, contact details for Saco-S, Seko, and ST can be found at the bottom of the page here (https://www.migrationsverket.se/om-migrationsverket/jobba-hos-oss/lediga-jobb/fragor-och-svar-om-att-soka-jobb-hos-oss.html#svid12_5560a3b619996eafa4b2b0).

To work at the Swedish Migration Agency, you must have the right to reside and work in Sweden on one of the following grounds: Swedish citizenship (requirement for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit.

If you have protected personal information or other information that you consider to be sensitive, please contact [email protected] (mailto:[email protected]) before you submit your application, and we will tell you more about our security procedures.

Read more about personal data here (https://www.migrationsverket.se/om-migrationsverket/det-har-gor-migrationsverket/personuppgifter.html).

Recruitments at the Swedish Migration Agency are conducted entirely by ourselves or by contracted suppliers. Therefore, we ask not to receive phone calls and emails from recruitment companies and ad sellers.